RESUME
Resume Summary
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Extensive interpersonal skills, especially with high-profile clients and talent
Experienced in project management and client service, detail-oriented
Knowledgeable in managing content for all types of audiences (viewers, listeners, etc.)
Self-sufficient manager, fast learner
Education
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University of California, Berkeley
January 2018 - May 2021
Distinction in General Scholarship (3.81 GPA)
Bachelor of Arts
English Major
Political Economy Minor
Experience
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Associate Client Service Manager
April 2024 - Present: IGN
Manage deliverables of branded programs (totalling $15 million in revenue) from ideation to launch across various media such as display, video, microsites, giveaways, and articles
Manage and serve as the main point of contact for internal and external stakeholders/agencies including but not limited to design, production, social, ad operations, and sales.
Create and execute on timelines for branded programs
Produce and facilitate schedules for 28 internal hosts and various external guest talent at IGN Live, a 3-day, 5000 attendee, tentpole event
Revamp talent and freelance database onto Google Sheets, Notion, and Airtable allowing for advanced sorting and filtering
Project Coordinator
June 2022 - April 2024: IGN
Create and maintain databases of talent, invoices, and budget across all branded programs
Onboard freelancers and process invoices via Nexonia, Concur and/or Oracle Fusion
Manage day-to-day internal production calendars
Assist on set for branded productions and tentpole events
Chief Operating Officer
July 2022 - December 2022: Finding Founders
Delegate 10 interns in Finding Founders for tasks ranging from outreach, research, and website uploads
Edit co-founded newsletter with an open rate 2x that of industry standards
Oversee Finding Founders' production schedule among all teams while also fielding potential guests and series ideas
Community Lead, Outreach and Research Lead
August 2021 - July 2022: Finding Founders
Built a global community of founders and creators by acquiring leads and serving as their point of contact
Increased listenership through advertising, social media, and weekly newsletter
Facilitate and oversee 8 interns in outreach, research, and design/graphics
Collaborate on Finding Founders' production schedule alongside other leads
Outreach and Research Intern
May 2021 - August 2021: Finding Founders
Conduct outreach for potential guests
Compile research documents for hosts
Also includes general administrative tasks (emails, scheduling events, etc.) as well as attending and transcribing pre-interviews of upcoming guests
Cal Housing Assistant [Summer Housing Division]
April 2019 - December 2020: University of California, Berkeley
Communicated with current and prospective on housing-related inquiries. Inquiries focused on Summer Housing but also answered questions targetted towards other departments
Coordinated with head of summer housing on housing opportunities for interns and students located throughout the Bay Area
Verified outgoing projects (spreadsheets & presentations) which would be sent to other department heads
Headed "Summer Internship" project; tasks included outreach for Bay Area educational/internship programs in order to develop relationships with, and introduce services from, the UC Berkeley Summer Housing division
SAT Proctor
August 2017 - December 2019: College Board, Patterson High School
Proctored sets of 15-20 students for the SAT
Work consisted primarily of reading instructions, organizing the classroom, and watching for academic dishonesty
AVID Tutor
August 2017 - December 2017: Patterson High School
Tutored 20-25 AVID/math students per class in various subjects and grades
Prepared with 6 teachers to reteach curriculum and coordinate lesson plans
Offered students academic and post-grad advice to navigate both career and college decisions
Note: Short tenure was a result of continuing education at UC Berkeley
Skills
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Knowledgeable in Google/Office Suite, and Web Design Tools (Google Suites, Squarespace)
Experience in Productivity Software (Airtable, Concur, Nexonia, Notion, Oracle Fusion)
Interpersonal Communication and Customer Service
Organizational, Leadership Skills Managing Students and Projects
Contact Information