Blog Post
10/29/21

Can People Change? The School of Life

For Carnegie, the answer is a resounding yes!

How to Win Friends and Influence People Review and Analysis: Part Four (Be a Leader: How to Change People Without Giving Offense or Arousing Resentment)


Author: Kenny Ong

Author: Kenny Ong


Why is Chapter Four Important?

In the last section of Carnegie's book, he dedicates an entire area on inciting change in others. Although he's talked up it in other sections such as Part One's example of the construction manager, part four expands on these principles through the use of humility and empathy.

"The best mentors are ones that help by lifting each others up rather than putting each other down"-Me

Principle One: Begin with Praise and Honest Appreciation

Albeit a bit self-explanatory, this principle serves as a useful reminder when engaging with others. To admit one's own shortcomings and mistakes is a big step for any individual and as such it should be treated with empathy and respect.

This can apply when you're in a position of power and you praise the strengths of your employees or simply in day to day life when you realize others are trying their best yet there is still room for improvement. Praise and appreciation demonstrates that you have confidence in others and as such it often leads to better quality of work.

Principle Two: Call Attention to People’s Mistakes Indirectly

This principle is best explained with one of the examples given which is “We’re proud of you for what you did on your last exam, and continuing that work will make it go even higher”.

There are several reasons why this compliment is important and the first is that it validates the achievements of the individual you are speaking to. By first recognizing their accomplishments, it allows others to feel rewarded and confident in what they have currently achieved.

However, it also leaves room for further improvement by suggesting that "and continuing that work will make it go even higher". The usage of "and" rather than "but" allows the original compliment to stand on its own yet also suggests further confidence for the future. By using "but", the original compliment would simply be seen as a segway for improvement while "and" allows for both recognition and motivation.

Not only are you proud and confident for the individual's work due to their previous accomplishment, you are also implying that they can achieve further with a bit more work.

Principle Three: Talk About Your Own Mistakes Before Criticizing the Other Person

By discussing your own personal shortcomings, it offers a moment of humility and relatability for others that you're speaking with. Nowadays it's often seen (perhaps to an extreme) on reality show television and competitions as one's challenges and humility often make people seem more relatability.

Ignoring those extremes, Carnegie wants readers to know that humility often invites compassion and good will. Normalizing mistakes as a part of the everyday experience leads to openness and trust from those around us rather than resorting to put downs and criticisms.

Principle Four: Ask Questions Instead of Giving Direct Orders

Carnegie titles this section "No One Likes to Take Orders" and it's as simple as that.

Asking questions rather than giving orders helps people learn from their mistakes in a much more productive manner. By allowing people to learn from their own mistakes, it helps save their pride while also continuing to give them a sense of importance. This allows oneself to build relationships on principles of respect and cooperation rather than that of antagonism.

It also demonstrates the importance of critical thinking because sometimes, people just expect the easy answer and for things to be told to them. In reality, it’s much more important to ask questions and have people solve things for themselves and understand why things are done the way they are rather than simply doing it for just to do it.

Principle Five: Let the Other Person Save Face

The short answer is that you’re a jerk if you honestly try to crush somebody’s confidence when they're already trying to fix their issues.

The long answer is that there are practical reasons such as that it only makes them less likely to share in the future. This can result in less trust and respect between one another which is impactful regardless of whether it's a personal or professional relationship. It is always important to consider another person's pride as treating someone with understanding helps alleviate one's pain rather than exacerbating it.

"Even if we are right and the other person is definitely wrong, we only destroy ego by causing someone to lose face" (Carnegie 244).

Principle Six: Praise the Slightest Improvement and Praise Every Improvement. Be “Hearty in Your Approbation and Lavish in Your Praise”

We all know that one person who only criticizes people to their faces. You know what those people are? They’re dicks and generally unliked LMAO.

Sometimes people get in the mindset, that a critical individual's compliments can be seen as impressive or something but the other 95% of the time, their overwhelming negativity can be seen as a hamper in your well-being.

Instead, strive to be the opposite and shower others with genuine compliments because that allows you to be seen as a better person as well as one who notices the improvements and efforts of those around them. Strive to be kind and not a dick!

Principle Seven: Give the Other Person a Fine Reputation to Live Up To

This principle seeks to combat the dangers of having no expectations for those around them. With no expectations comes no motivation as no expectations cause others to feel unvalued.

You can see this a lot when you interact with kids especially where if you treat them like a “big kid”/adult, then they feel they have to live up to those expectations. However, this can be seen in the "adult world" with workplaces as well as competitive sports teams.

In the instance of sports, it's important to have mutual respect and trust in one's own teammates and having low expectations for those around you may be dangerous in regards to long-term growth. Trust goes both ways so a lack of it in your teammates may lead to a lack of motivation and trust from those same individuals towards yourself.

Principle Eight: Use Encouragement. Make the Fault Seem Easy to Correct

If you talk about the difficulty/adversity of overcoming things, then it just makes it feel intimidating. Obviously, you shouldn’t really play down things too much either (at least in my opinion) but it does make sense to prove that it is achievable.

By letting others know that their goals are both achievable and that others are willing to help themself, it often helps one deal with adversity when they need it the most.

Principle Nine: Make the Other Person Happy About Doing the Thing You Suggest

As the last principle in Carnegie's book, it only seems fitting that we once again call back to the example of the construction manager and their workers.

Making people happy about doing the thing you suggest is particularly straightforward and can be exemplified in quotes such as "Find a job you enjoy doing, and you will never have to work a day in your life".

Some effective techniques to help emphasize this enjoyment can be done by considering the benefits that the person will receive from doing what you encourage, and hinting at them for the other party. Another idea is to make sure the benefits are genuinely useful to that person's wants. Although they may not always be entirely enthused because it may lead to more effort on their own, you must emphasize that the benefits go for both parties which leads to a higher chance of cooperation.

Summary and Analysis

  • Begin with Praise and Honest Appreciation

  • Call Attention to People's Mistakes indirectly

  • Talk About Your Own mistakes Before Criticizing the Other Person

  • Ask Questions Instead of Giving Direct Orders

  • Let the Other Person Save Face

  • Praise the Slightest Improvement and Praise Every Improvement. Be “Hearty in Your Approbation and Lavish in Your Praise”

  • Give the Other Person a Fine Reputation to Live Up To

  • Use Encouragement. Make the Fault Seem Easy to Correct

  • Make the Other Person Happy About Doing the Thing You Suggest